Warranty Policy - Yokohama

Tyre warranty eligibility:

This Warranty applies to all Passenger Car tyres and SUV tyres sold only by authorized dealers of YOKOHAMA India Pvt. Ltd.

What tyre is warranted (and how long):

YOKOHAMA Passenger Car tyres and SUV tyres which have been manufactured within 60 months are warranted against unserviceable conditions other than the damages specified on ITEM 3 Warranty in proportion to tread wear:-

• If a YOKOHAMA tyre becomes unserviceable under the specified conditions, it will be warranted on a tread wear prorated basis.
• Treadwear is computed by a percentage of the groove depth between original groove depth and remaining groove depth.

What is not covered by this warranty:

YOKOHAMA tyres are not warranted against any damage due to user’s faults as follows:

• Tyres damaged by road hazards (stones, nails, glass, potholes, kerbs, etc.) or impact damage or by fire or accidents.
• Tyres damaged due to improper inflation pressure or having been run while flat.
• Tyres with premature or irregular wear due to improper inflation pressure.
• Tyres with premature or irregular wear due to the defective mechanical conditions of the vehicle, including misalignment, wheel imbalance, and faulty suspension or brakes etc.
• Tyres in an out-of-round condition after the first 20% of usable groove depth.
• Tyres wore out: 1.6 mm or less of remaining groove depth.
• Improper application of tyres size and/or specification.
• Tyres suffered flat spot while immobile.

Exclusion:

All obligations or liabilities for loss of time, inconvenience, loss of use of a vehicle or other incidental or consequential damages are hereby excluded.

Adjustments by tread wear proportion:

Tyres adjustable under this warranty program shall be adjusted on pro-rata basis wherein amount to be compensated shall be calculated based on remaining tread depth measurement.

Adjustment procedure:

Claim against the tyre which has become unserviceable within the terms of the warranty program shall be lodged with an authorized YOKOHAMA dealer. The decision made by the authorized YOKOHAMA India Pvt. Ltd. representative in accessing the failure shall be final. Tyres rejected for any claim as per warranty program remain the property of the consumer and YOKOHAMA shall not be liable for loss or damage to the same. Tyres adjusted under this warranty program shall become the property of YOKOHAMA India Pvt. Ltd. All service charges, taxes, mounting, and balancing charges shall be borne by the consumer, liability of the company is limited only to the cost of the tyre on pro-rata basis.